The Authentication Session Has Expired. Please Sign-in Again. Microsoft Office
Hi RickKurtz1,
Thank you for querying in this forum. Nosotros practice understand the inconvenience caused and repent for it. And we will endeavor our best to help yous.
According to your description, information technology seems that you have purchased Microsoft 365 and you also downloaded from Microsoft site, however, you still encountered an mistake message "The authentication session has expired. Please sign-in over again.".
May I know if my understanding is right? If then, we'd give you some suggestions below and hope that volition aid you:
- Southwardign out and quit all Office applications . (If you accept signed out the other Part apps)
- Become to Finder > Applications > Utilities >KeychainAdmission and remov due east the following countersign entries: Microsoft Office Identities Cache 2 and Microsoft Office Identities Settings 2
- Search for all occurrences of ADAL in thekeychain and remov e all those entries if present.
- Restart Mac, open Office and use your account now to sign in over again.
If the same problem still persists after trying the suggestion above, to better sympathize your state of affairs, could you lot provide the information beneath?
- Could you lot provide the screenshot of mistake bulletin?
- Could you provide the version of your Office? You lot can go to Word > About Word and provide the screenshot of it.
- Could you lot provide the version of Mac OS?
- Exercise all office applications have the same problem?
All-time Regards,
Sukie
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Thank you for your response
1) I tin't sign to any of the Microsoft apps
2) I had previously deleted all Microsoft password entries in the Keychain entries per review of previous posts on this field of study. Same as all occurrences of ADAL
3) did uninstall and reinstall all apps
4) However getting error
I don't know what version of office I have considering I tin't log in. It was just downloaded from the MS site.
MAC SW version is x.15.7
All the office applications take the aforementioned problem
Screenshot of fault bulletin attached
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Hi RickKurrtz1,
We appreciate that you lot posted back and shared the detailed information with us. Nosotros besides capeesh that you lot spent your precious time doing those tests.
We accept read your description carefully, it seems that you lot cannot sign in whatever Part applications. And you take also tried deleting all keychains and reinstalling Function, however, the same problem however persists.
If my understanding is right, we want to give you some other suggestions beneath and hope that will help y'all:
At the showtime, you lot can become to here to check if your business relationship is valid. Go to https://account.microsoft.com/services/ and sign in. Go to Your account >Subscriptions to bank check if y'all have the license.
- If you accept the related license, since yous have tried clearing keychains, You lot can refer to this article: How to remove Office license files on a Mac to apply license remov altool to remov e the license files on your Mac.
- If the proposition above doesn't work, we too noticed that you have reinstalled Part, we'd propose you refer to this commodity: Troubleshoot Function for Mac issues by completely uninstalling before yous reinstall to uninstall your Role completely before y'all reinstall. Which contains some cache files. Then you can go to this page to download the latest version of Office sixteen.43 then sign in again to cheque if the same trouble volition occur.
- If all suggestions above all don't work, we'd suggest you try creating a new user profile on Mac to cheque if the same problem will occur.
Delight do permit us know if that works for y'all, we'll be glad to provide further assistance.
Best Regards,
Sukie
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Hi RickKurrtz1,
May I know if you lot have seen our replies? May I know if you nevertheless need help? If so, you can postal service back and we will try our best to assist you.
Best Regards,
Sukie
-----------------------
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The just option that worked was to create a new user business relationship.
Why is that? I really don't desire to have that as a solution. How do I migrate all my old user files and data to the new user?
Thank you
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Hello RickKurtz1,
We appreciate that you posted dorsum again and shared the examination results with us. I'1000 sorry for the late answer.
Based on your clarification, it seems that you can solve the problem via creating new user profile.
If so, this issue may be related to old user profile on Mac and the old user profile may be corrupted. We do understand the inconvenience acquired and apologize for it. Since this event is related to quondam user profile on Mac, we'd suggest you contact Apple support to cheque if they will assist you solve the problem of old user profile on Mac. And we'd suggest you use the new user profile you created on Mac.
At the same fourth dimension, you mentioned that y'all desire to migrate files from sometime user profile to new user contour, we accept likewise searched a lot, we accept searched some related threads: How do I move all my files from ane User Contour (account) into another? I needed to create a new account and want all of my files attainable in the new one. Can you lot transfer files between 2 user accounts on the aforementioned macbook pro?.
If you desire to know about how to migrate files from old user contour to new user profile, we'd propose you go to Apple support to achieve more back up.
Disclaimer: Microsoft provides no assurances and/or warranties, implied or otherwise, and is not responsible for the information you receive from the third-party linked sites or any support related to engineering.
Your understanding and patience volition be highly appreciated.
All-time Regards,
Sukie
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Source: https://answers.microsoft.com/en-us/msoffice/forum/all/the-authentication-session-has-expired-please-sign/c05e1d74-7fe4-437f-83c8-005383837564